WOW! I don’t even know where to start with this awful experience, so I suppose I should by quoting a famous Public Enemy song ‘Don’t believe the hype’ of that which is Nicky Lazou.
I fell for the hype after seeing Kaushal’s amazing hair so booked in for an appointment because my hairdresser was so busy, I could never get an appointment with her and I was in desperate need to get my hair done.
I had heard of Nicky Lazou before from some of my other friends and I remember they didn’t say she was great or bad but did say she charges everyone different prices.
I pride myself on honest reviews of products, places and treatments I love and genuinely recommend, hence my blog name – I tell it like it is because it’s the best way to be AND I want the best for those around me. So, here goes…
Last week I had my hair coloured (supposedly balayage) and cut. My hair does not look like balayage at all, it’s so disappointing but the worst thing is it cost £150 to basically have a hair cut and to have the tips of my hair dyed, which I could have done myself. Take a look at the picture, bear in mind that my hair is naturally brown…yeah, that’s right, look very hard for the balayage.
Le me talk you through my experience as a customer with the self-proclaimed ‘balayage expert’.
I arrived at her apartment for my treatment and there were four other girls there, which I wasn’t expecting and was shocked to see one on the bathroom floor with her head over the bath..anyway, after around 40 minutes to an hour I waited for my ‘turn’ to be seen by the infamous Nicky Lazou, she asked me what I wanted, so I told her balayage colour and a cut with my layers refreshed. She asked me if I had pictures of what I wanted, well I didn’t because my knowledge of balayage is that it’s customised for your face and hair, but I googled some pictures anyway and found one I liked, the only thing I stipulated was that I did NOT want that awful brassy-looking colour hair which dark hair is susceptible to when lightened.
So, she began slapping on peroxide or whatever the paste stuff is and wrapped it in foils (FYI- Celeb hair stylist and hair expert Jack Howard states balayage is NOT done with foils, read his blog post on Marie Claire here.) I waited around until it was time to be washed out.
I was sent to the bathroom and was asked to sit on the bathroom floor (in a dress which is dry clean only) and had to lean my head over the bath backwards, it was so uncomfortable but I was thinking to myself ‘just persevere, it will be worth it, she is an expert at this’. Oh, by the way, my hair was not washed or conditioned, only the colour was washed out.
Next step was the hair cut, which was great, I was really pleased with how she cut my hair, so no complaints there.
Then the blow dry….well, firstly I showed her a picture of how my previous hairdresser styled my hair so was expecting a pro blow dry, you know when your hair is silky smooth? Well, the ends were smooth, not silky, but smooth, I can live with that…the roots were AWFUL, frizzy and fluffy, so I had to ask her to blow dry them smooth in which she responded with a huff (I could tell she wasn’t happy with my pointing out the bad blow dry). Anyway blow dry done, I didn’t analyse the colour at the time because the lighting was bad in her flat and she did warn me it fades with a wash and also I was glad to finally get out of there as I had been there for 3 hours.
So, I asked to settle the bill, which was £150, I told her Kaush had paid £140 (as we both have long thick hair so assumed it would be the same and in fact Kaush had way more colour). She said she has had a price increase, I gave her the date of Kaushal’s message (which was just over a week ago) and she ignored me…OOOOOK then, after the awkward silence, I had to go and find a cash machine for the extra £10, came back, paid and left. The whole experience really bothered me, I couldn’t stop thinking about how I felt I got ripped off and then started thinking about all the other girls potentially feeling the same like they’ve been ripped off who have read Kaushal’s blog and then made a trip for this ‘unique experience’…
I didn’t have time to look at my hair properly because I was in London on Friday and Saturday for a charity ball AND in all fairness, hadn’t washed my hair yet and I remember she said washing helps bring the colour out.
So, over the weekend, I washed my hair and started to blow dry it… just take a look at the picture below…no words!
So, like I said, my hair is already brown, can you just about see the colour? To be fair, the colour would be OK if there was more of it but look at how much of my hair is coloured, around 2 inches of the bottom of my hair – this is NOT balayage and I could have done this myself with sun-in spray.
Anyway, I thought I would give her the chance to redeem herself so I sent a really polite email this morning saying I liked the cut and colour but I am disappointed that only the tips of my hair are coloured AND that my experience was not worth the money.
Well, earlier this evening, I got this reply.
Errr, first of all, why not call me? oh and what is with the bad grammar?
Secondly, I stated in my email with photographic evidence that I was disappointed only my ends had been coloured, not the middle of my hair, ALSO balayage is not restricted to mid and ends of hair, it’s sweeping, freehand movements of colour.
Thirdly, my only request was to not give me brassy hair.
Finally, ‘if the experience was not nice, then please feel free to try another salon’, well, you would NEVER get this experience in a salon for starters and look at the arrogance, this response is so cocky, I don’t think she cares about her clients after how I have been treated, I think she only cares about the ones who drive her business, eg, vloggers.
As for the ‘unique experience’, I could have sat on my own ‘clean’ bathroom floor with my head over the bath and have someone actually wash my hair with SHAMPOO AND CONDITIONER!
The ‘aftercare’ is shocking, so basically, if you are not happy with your expensive ‘unique experience’ and the quality of your hair, you’re stuck with it and advised to just ‘try another salon’, words of a true rogue trader.
I would summarise my ‘unique experience’ as a the biggest waste of money and time! I can’t stand arrogance, it costs nothing to be nice and have manners. For some, £150 is probably nothing but for others, it’s a lot of money. However, this is about morals and principles and this situation shows lack of both.
I am so surprised at how many of you brave girls have spoke out on Insta about your experience with her too. There are ACTUAL BALAYAGE EXPERTS OUT THERE!!! I WISH I did my research but then if I didn’t have this experience, I wouldn’t be able to save a lot of girls a lot of money and a potentially undesirable experience.
My friend Ami Streets, who is a celeb nail tech uses Carl at Bleach, London and her hair is AMAZING.
I am going for consultations with the above, so will report back on costs and service etc.
I really hope this helps someone else out there.
I will leave you with my response I sent back and still haven’t had a reply.