Don’t believe the hype – Review on Nicky Lazou

WOW! I don’t even know where to start with this awful experience, so I suppose I should by quoting a famous Public Enemy song ‘Don’t believe the hype’ of that which is Nicky Lazou.

I fell for the hype after seeing Kaushal’s amazing hair so booked in for an appointment because my hairdresser was so busy, I could never get an appointment with her and I was in desperate need to get my hair done.

I had heard of Nicky Lazou before from some of my other friends and I remember they didn’t say she was great or bad but did say she charges everyone different prices.

I pride myself on honest reviews of products, places and treatments I love and genuinely recommend, hence my blog name – I tell it like it is because it’s the best way to be AND I want the best for those around me. So, here goes…

Last week I had my hair coloured (supposedly balayage) and cut. My hair does not look like balayage at all, it’s so disappointing but the worst thing is it cost £150 to basically have a hair cut and to have the tips of my hair dyed, which I could have done myself. Take a look at the picture, bear in mind that my hair is naturally brown…yeah, that’s right, look very hard for the balayage.

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Le me talk you through my experience as a customer with the self-proclaimed ‘balayage expert’.

I arrived at her apartment for my treatment and there were four other girls there, which I wasn’t expecting and was shocked to see one on the bathroom floor with her head over the bath..anyway, after around 40 minutes to an hour I waited for my ‘turn’ to be seen by the infamous Nicky Lazou, she asked me what I wanted, so I told her balayage colour and a cut with my layers refreshed. She asked me if I had pictures of what I wanted, well I didn’t because my knowledge of balayage is that it’s customised for your face and hair, but I googled some pictures anyway and found one I liked, the only thing I stipulated was that I did NOT want that awful brassy-looking colour hair which dark hair is susceptible to when lightened.

So, she began slapping on peroxide or whatever the paste stuff is and wrapped it in foils (FYI- Celeb hair stylist and hair expert Jack Howard states balayage is NOT done with foils, read his blog post on Marie Claire here.) I waited around until it was time to be washed out.

I was sent to the bathroom and was asked to sit on the bathroom floor (in a dress which is dry clean only) and had to lean my head over the bath backwards, it was so uncomfortable but I was thinking to myself ‘just persevere, it will be worth it, she is an expert at this’. Oh, by the way, my hair was not washed or conditioned, only the colour was washed out.

Next step was the hair cut, which was great, I was really pleased with how she cut my hair, so no complaints there.

Then the blow dry….well, firstly I showed her a picture of how my previous hairdresser styled my hair so was expecting a pro blow dry, you know when your hair is silky smooth? Well, the ends were smooth, not silky, but smooth, I can live with that…the roots were AWFUL, frizzy and fluffy, so I had to ask her to blow dry them smooth in which she responded with a huff (I could tell she wasn’t happy with my pointing out the bad blow dry). Anyway blow dry done, I didn’t analyse the colour at the time because the lighting was bad in her flat and she did warn me it fades with a wash and also I was glad to finally get out of there as I had been there for 3 hours.

So, I asked to settle the bill, which was £150, I told her Kaush had paid £140 (as we both have long thick hair so assumed it would be the same and in fact Kaush had way more colour). She said she has had a price increase, I gave her the date of Kaushal’s message (which was just over a week ago) and she ignored me…OOOOOK then, after the awkward silence, I had to go and find a cash machine for the extra £10, came back, paid and left. The whole experience really bothered me, I couldn’t stop thinking about how I felt I got ripped off and then started thinking about all the other girls potentially feeling the same like they’ve been ripped off who have read Kaushal’s blog and then made a trip for this ‘unique experience’…

I didn’t have time to look at my hair properly because I was in London on Friday and Saturday for a charity ball AND in all fairness, hadn’t washed my hair yet and I remember she said washing helps bring the colour out.

So, over the weekend, I washed my hair and started to blow dry it… just take a look at the picture below…no words!

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So, like I said, my hair is already brown, can you just about see the colour? To be fair, the colour would be OK if there was more of it but look at how much of my hair is coloured, around 2 inches of the bottom of my hair – this is NOT balayage and I could have done this myself with sun-in spray.

Anyway, I thought I would give her the chance to redeem herself so I sent a really polite email this morning saying I liked the cut and colour but I am disappointed that only the tips of my hair are coloured AND that my experience was not worth the money.

NL 1

NL 2

Well, earlier this evening, I got this reply.

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Errr, first of all, why not call me? oh and what is with the bad grammar?

Secondly, I stated in my email with photographic evidence that I was disappointed only my ends had been coloured, not the middle of my hair, ALSO balayage is not restricted to mid and ends of hair, it’s sweeping, freehand movements of colour.

Thirdly, my only request was to not give me brassy hair.

Finally, ‘if the experience was not nice, then please feel free to try another salon’, well, you would NEVER get this experience in a salon for starters and look at the arrogance, this response is so cocky, I don’t think she cares about her clients after how I have been treated, I think she only cares about the ones who drive her business, eg, vloggers.

As for the ‘unique experience’, I could have sat on my own ‘clean’ bathroom floor with my head over the bath and have someone actually wash my hair with SHAMPOO AND CONDITIONER!

The ‘aftercare’ is shocking, so basically, if you are not happy with your expensive ‘unique experience’ and the quality of your hair, you’re stuck with it and advised to just ‘try another salon’, words of a true rogue trader.

I would summarise my ‘unique experience’ as a the biggest waste of money and time! I can’t stand arrogance, it costs nothing to be nice and have manners. For some, £150 is probably nothing but for others, it’s a lot of money. However, this is about morals and principles and this situation shows lack of both.

I am so surprised at how many of you brave girls have spoke out on Insta about your experience with her too. There are ACTUAL BALAYAGE EXPERTS OUT THERE!!! I WISH I did my research but then if I didn’t have this experience, I wouldn’t be able to save a lot of girls a lot of money and a potentially undesirable experience.

My friend Ami Streets, who is a celeb nail tech uses Carl at Bleach, London and her hair is AMAZING.

I have been recommended James Bushell and Puro, both in Birmingham.

I am going for consultations with the above, so will report back on costs and service etc.

I really hope this helps someone else out there.

#dontbelievethehype

I will leave you with my response I sent back and still haven’t had a reply.

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136 thoughts on “Don’t believe the hype – Review on Nicky Lazou

  1. Wow, I’m truly shocked. The experience seemed horrendous and just not professional. I understand she works from home but it seems like she’s more interested in getting the money and not catering properly to each individual.

    It’s scary as you put your faith & money into a professional in the hopes of getting a good result. You had that stolen from you! Sorry you had this experience and kudos for you not keeping quiet and being honest.

    Hope it get’s sorted and you get the ideal results elsewhere xo

  2. I had my hair coloured at Puro, and it was very natural, but was sweeping through my hair as you described. I am not a hairdresser, but even I know that highlights or dipped ends are not your only two options. Shocks me that she is claiming to be an expert when she obviously has very low knowledge of hair colouring techniques.

    Also, I pay that price at Puro or Benjamin Ryan and get my hair washed and conditioned, sit in a nice chair and even get a latte made for me! I’m sorry, but cold bathroom floor just doesn’t do it for me.

      1. Hi farah,

        i wish I had read this earlier, I went to nikys a day ago and im from up north nearly 3 hours for me to get to hers and she never even cut my hair and I got charged £264 for just balayage on hair that had no colour to it, i feel absolutley gutted now & dont know how to approach and to ask that why have I been charged way over?

  3. This whole thing is shocking, clearly she thinks she is untouchable as she is some sort of online celebrity. £150 for a neck ache and a botched job is shocking and her attitude stinks.

    Luckily you are honest and hopefully other disappointed customers will share their experiences too without fear of a ‘backlash’ from her ‘fans’ most of whom Im sure have never spent £150 for her services.

    Report her to trading standards for a sub-standard service!

    1. I swear I can’t believe she has taken 180pounds from me to put a few highlights through my hair and also she does not let you tell her how you like her hair, her attitude is so terrible I’m really upset this women is allowed to even ccolours anyone’s hair!!

  4. I have just come across your story and I’m truly shocked at not only the results of your experience but mainly the after care.
    I understand that not all treatments whether it be for hair or body dont always deliver perfect results… But in my experience the professional in question has always listened and immediately tried to address the problem to make me happy.
    Their lack of acknowledgement is so infuriating and I admire your courage to stand up to them, well done you!

  5. I can’t say that I agree with your comments. I absolutely love my hair and I have never been able to get the colour that I have now. All of my friends and family go to Nicky aswell and have all loved the results. Not only is she the best hairdresser she is the most successful and She wouldn’t be as successful as she is now if she was a so called ‘phony’

    1. Hi Sally, I’m pleased you love your hair. My main issue with my experience was the ‘aftercare’. I said I liked the colour, but only 2 inches of my tips had colour, and I was told to ‘find another salon’. I wasn’t expecting such a careless response. I have seen a great example of her work on another blogger, it’s brilliant! It just seems as though if you are not a happy customer, you’re thrown away, which is so upsetting to be made to feel like that.

  6. Farrah, after reading this I’m disgusted that you had such a bad experience. This person claims to offer a ‘unique experience’ maybe they mean unique as in poor!
    The fact she didn’t even call you after you told her you were not happy with your hair is shocking. She clearly has no idea about good customer service or even providing good customer experience! You paid so she’s happy it seems.
    What a shame as this could have been resolved if she handled it the right way.
    I know I will never consider using her and I will also tell my friends about what happened to you.
    Love reading your blogs as you really do tell it like it is!!

  7. This is really completely shocking to me because both myself and my sister have been going to Nicky before even Facebook or Instagram spread the word. EVERYONE has commented on how HEALTHY and NATURAL my hair colour looks and how much it suits me – I Have been to many many branded salons and don’t chase after chit chat or free drinks.Infact the salon I left to go to Nicky I had been there 7 years and I have not looked back since. I want exactly how great i feel and how much more CONFIDENCE I have now thanks to Nicky being honest with me about what suits me, she is artist and in my opinion. The best.

  8. So shocked to hear the bad experience..From what I’ve seen on Instagram, she’s supposed to be a pro. Obviously for a bomb of £150 you would expect it to be non other than perfect. It’s great that you have posted a sincere and honest review!

    Hope you get the balayage elsewhere with better results! Xx

  9. I am in complete shock that you would ever state the Nicky is a con artist! I have been going to Nicky for 12 years and very time I go I love my hair. Nicky is a genuine stylist NOT A CON ARTIST I suppose you will always get the haters hey!!!

    1. How funny, I did not state in my blog post she was a “con artist”, however she did use that term in a threatening email she sent me so….

      All she had to do was offer to fix my hair or offer some customer care but instead she advised me to “find another salon”.

      I love that taylor swift song 🙂 “fakers gonna fake, fake, fake…”

      Best wishes,

      Farrah

      http://www.twitter.com/farrah_gray

      Sent from my iPhone

      >

      1. Just to add to this story. She now charges £800 for colour and “cut” in Dubai (January 2017) where I was duped. Totally gutted as it’s a joke how much she does not care. All I know is she will eventually get caught out. Thank god I have found someone I like!

    2. Wow, I cannot believe people are not entitled to their opinion without being attacked. Hey if she did not like her work and was disappointed by it, she’s entitled to having her opinion regarding “her own experience”.

  10. What a terrible experience! You should report her to the Hair Council. I don’t mind getting my haircut in peoples homes but at £150 i’d expect a full on salon experience. Last time I checked you didn’t pay to squat on the salons bathroom floor.

    She is clearly an amateur with no professionalism. Her text messages to you prove this.

    I’ll be keeping well clear of this faux ‘celebrity’ hair dresser.

    1. Well said. If I had paid £150 to have my hair done is someones home, the LEAST I would expect is for them to wash & condition my hair – & not on the bathroom floor I might add. It seems her “fans” haven’t experienced the nasty side that tells you to go elsewhere if you don’t like her services. I’d report her too. Disgraceful behaviour.

  11. Looking forward to what you think of your consultations with James and Puro, in desperate need of somewhere good to get a colour and cut! Will check back 🙂 I don’t see anything wrong with your personal review on YOUR experience, one thing I’m truly shocked at is people pay such a high price to sit on a bathroom floor to get their hair washed, regardless of how good the stylist is

  12. I was thinking of booking in with Nicky Lazou but definitely won’t be now. Fair enough not everyone is going to like their haircut/hair colour but professional salons would at least offer to fix it. I’d be scared to complain if I did have my hair done & disliked it, in case she treated me the same or her followers started trolling me 😦 Thank you for your honesty, you’re very brave xx

    1. I too was considering going to visit Nicky as i had heard via a colleague and blogs of her work. I was soon put off when i realised her price list varied so much she charged £110 for my colleague with longer/ thicker hair and gets a full head of balayage compared to mine whereby she wanted up to £160 for the tips to be dyed. I found her to be both friendly and welcoming, however as soon as her PA started replying to messages i found her quite rude and dismissive. Of course i could not be sure of the same after sales service you would expect from a salon and did not feel this was of importance here and so cancelled. I have since found a new stylist and im so happy with the prices (£100-£120) and the fantastic results on my medium brown hair. Sorry to say but i would be wary if considering this salon!!

  13. I had my hair coloured by Nicky a couple weeks ago. My hair was a natural dark brown, and with our first go I’m already close the blonde shade I wanted. She was professional and literally gave me the look I wanted based on pictures provided, as for the aftercare…..she checks in frequently to make sure the colour is still perfect. You can check my before and afters on insta (beautyandtheblog) , I think the results speak for themselves.

    1. Hi Michelle, I posted a screen grab of her response to me being disappointed that only my tips had been coloured. I was told to “go to another salon”. I said I liked the colour and the cut, but couldn’t believe she didn’t care, it was so hurtful. All she had to do was offer to take a look at it, assess it and everything would be resolved. I’m glad you had a good experience, like so many others have. Unfortunately I had this experience 😦 and now I’m getting a nasty backlash, this is my personal experience and I am being bullied to remove my post. That’s not what blogging is about.

  14. My friend had an even worse experience than you with this woman. She was left with brown patchy roots and white/grey blonde everywhere else, it looked awful. Would show you a picture (that is absolutely shocking) but can’t seem to upload one. My friend was in tears afterwards! Well done for speaking out about this, wish my friend would.

  15. Hey, so sorry to hear about your bad experience, nothing worse than having your hair messed up. I have an appointment booked with Nicky in a few weeks, so naturally I’m feeling a little anxious.

    Do you have anymore pictures of your hair now its been washed out a few times? I don’t know whether to cancel my appointment or not!

    1. Hello,

      I would just be clear about what you want and ask her if you’re not pleased with the results can you come back for her to fix it at no extra cost. I would get that in an email and also the exact price for your treatment. I can take more pictures and post them up if you think it will help.

  16. Hi Farrah
    My recent experience with Nikki Lazou was quite similar to yours. I went in asking for something different as I personally do not like Balyage particular with my roots being soo black and adding bleach to it I could not comprehend the idea of unless i changed my base. She adamantly persuaded me to have “Balyage” and how “her” technique is the best, and the color she uses nobody else does and i will love it etc etc so i sat and gulped as she proceeded to do so. In between she had so many other clients turning up, they also had ideas of what they wanted but she persuaded them all to have the same even if they were wanting something else. She was clearly overwhelmed by how many people she was doing and forgot to check on me a few times leaving me to sit there. There were also clients turning up which she has known for a very long time as her conversations were mainly revolved around talking about others in a demeaning manner and I found it very uncomfortable and unprofessional.
    I too had my hair washed without shampoo and conditioner but a rinse through of water and toner was applied. I could not see the color at all but she was trying to convince me the lighting is bad and it will lighten etc. I then asked for a particular way to have my hair styled but she pinned it up and she also did this to another client when she had specifically asked to leave it down, she persuaded me again to leave it up to retain curls which i did not want so again she refused to listen. Whilst i was there someone else with the same length hair and same technique had payed £140 and i paid £150 i had no cut which baffled me.
    Fast forward my hair has lightened nicely and yes its a beautiful color but i don’t believe the hype that she is the expert and is the only one that can achieve this in Birmingham, Although the color itself has turned out nice i don’t feel that my hair differs much from having stripes of highlights half way down my hair to a supposedly Balyage technique as i have had consultations with other salon who have told me my hair is not Balyage its blocked and stripey.
    I agree with Farrah and her comment that she personalises her services to those who put her forward such as the Vloggers and if she continues this way the bigger you are the bigger your downfall as people will get confident to speak out of there experience. Its a shame that Farrah has had this backlash as everyone is entitled to there opinion and unfortunately some people who are not professional see the bad and call them out as haters, but to rather try and take the constructive feedback to improve there services.

  17. *PLEASE READ IN FULL*
    How refreshing to have found someone who hasn’t been brainwashed by the Nicky Lazou hype and is willing to speak out!
    I haven’t called upon the services of Miss Lazou for about 3 years now, but it seems her ways haven’t changed much in the time that’s passed. However, you are lucky to receive such pampering as having your hair washed (albeit while sitting on her bathroom floor with your neck bent over her bath), in my days with her, the job of washing foils and colour out was done by THE CLIENT THEMSELVES whilst kneeling on her bathroom floor with your head over the tub and shower head in your hand! Remember though, as she clearly states; ‘This is not a salon experience’..no shit Sherlock. I have since read a statement on her IG that stated ‘If you want a coffee menu or a head massage this is NOT the place for you. This is all about the hair’..unlike every other hairdressers in the world?? Hmmm? Funny how most hairdressers I’ve been to not only give me fabulous hair results, but also manage to give me a pleasant experience. At Nickys gaff, the 2 ideas seem to be mutually exclusive.
    I would also like to bring into question why if Nicky is SUCH a busy, successful hairdresser, WHY DOESNT SHE HAVE HER OWN SALON??? Seems like an obvious question. Or at least rent a space in a salon, which would be a more appropriate environment to carry out her business. I’ve heard her say it’s because her ‘celeb clients’ don’t want to go to salons, they want privacy. Never heard such rubbish in my life. If all the A listers in Hollywood, NY, London etc manage it, I’m sure the Z listers she WORKED with could cope..seems they have, as now they all go to Toni & Guy in Sutton town centre. Well, I believe I know the reason. Back in ‘my day’ with Nicky, she only accepted CASH payments. She works out of the spare bedroom (and bathroom) in her apartment. The girl obviously likes to keep her profits up and her costs down. Wonder if HMRC know how many clients she sees each day???? No price lists (which is handy as yes, she always has charged different clients different prices, was £70-£90 for highlights + c/bd 3yrs ago, so she’s raised her prices by 30-50% in that time WOW..let’s hope our other bills don’t increase by that much). No appointment books anywhere. All cash..nice and traceless.
    All that aside, nobody really cares about as long as they come out with an amazing head of hair at the end. Unfortunately this is obviously not always the case. I live in Surton Coldfield and know many people that have tried her and said NEVER AGAIN.
    I know of so many colour disasters. She seems to be good at doing hair similar to hers (thick, long, coarse), but as for my straight, fine, silky hair, when she would insist on GHD curling it (hate that technique on my hair) and then pinning it up, I’d always end up with ringlets that an Irish dancer would envy. My cut, even though all I would have was a simple trim, would be so rushed, it was often uneven. My colour was always nice..however I’ve rarely had a bad colour in my life, so nothing special.
    What Nicky Lazou is special at, in fact a master of, isn’t hair. It’s SELF PROMOTION. If the hairdressing ever dries up, which with her marketing skills it never will, a career in PR really is her fallback. She has people going out of their way to pay a fortune to be treated like cattle lining up at the abattoir, for a ‘nice’ hair do, which Nicky will keenly take plenty of before and after photos of and then put a lovely filter on them both. Funny how all the BEFORE pics have that same brash yellow glow and all the AFTER pics are in a totally different creamy soft focus???!!! Again, 10/10 for the PR.
    And even after all that..she still never fails to surprise. Met a friend yesterday who told me about this blog, who has also stopped using Nicky, as get this, SHE IS NOW GETTING HER SISTER..WHO IS NOT A TRAINED HAIRDRESSER (unless you count a few hours watching over her sisters shoulder) TO COLOUR AND BLOWDRY THE CLIENTS HAIR!!! Doubt she is insured without a qualification. I believe it is only with regular clients that she had the cheek to do this with, cheek which Nicky has in bucket loads. New clients she likes to reel in with her typical spiel ‘We’re gonna make your hair look all Victoria Secret modelly. Really sexy pieces thats sooooo in fashion right now babe’ and then once she’s got you hooked she couldn’t care less. She pays extra special attention to her VIP clients (WAGs and Z list celebs) who don’t seem to use her anymore. I see Lucy Mecklenburgh and Danielle Lloyd etc have well and truely moved on. Wonder if they too got sick of her BS?..she does talk enough, I know many people who stopped using her despite the fact they were happy with their hair, as she passes around peoples business like a 5 year old playing pass the parcel.
    I have to disagree with Farrah about technique though. I follow balayage expert Guy Tang (who Nicky just tries to rip off) and he creates balayage using several techniques, depending on the client, one of which is by foiling.
    Again all that aside, her appalling aftercare to Farrah is beyond disgusting. I too work with customers and would never dream of treating a client in such a way. It is wholly unethical, rude and plain WRONG. However with her, it doesn’t surprise me in the least. Seems once she has her cash she couldn’t care less. Just thinks, NEXT!!!
    And before all her little minions pipe up calling everyone ‘haters’..so immature..I’m all for working hard and being successful, good on you, but not out of conning innocent, trusting people. All she had to do in that situation was correct the colour and make her paying client happy. End of. Obviously some people have no morals or conscience.
    Apparently she’s moving out of her flat into a £2500 a month house now, so hopefully she can afford to install a backwash 🙂
    PS, if you live in the area and want gorgeous hair (balayage or highlights) AND a coffee AND a head massage, visit Legend in Wylde Green.

  18. *PLEASE READ IN FULL*
    How refreshing to have found someone who hasn’t been brainwashed by the Nicky Lazou hype and is willing to speak out!
    I haven’t called upon the services of Miss Lazou for about 3 years now, but it seems her ways haven’t changed much in the time that’s passed. However, you are lucky to receive such pampering as having your hair washed (albeit while sitting on her bathroom floor with your neck bent over her bath), in my days with her, the job of washing foils and colour out was done by THE CLIENT THEMSELVES whilst kneeling on her bathroom floor with your head over the tub and shower head in your hand! Remember though, as she clearly states; ‘This is not a salon experience’..no shit Sherlock. I have since read a statement on her IG that stated ‘If you want a coffee menu or a head massage this is NOT the place for you. This is all about the hair’..unlike every other hairdressers in the world?? Hmmm? Funny how most hairdressers I’ve been to not only give me fabulous hair results, but also manage to give me a pleasant experience. At Nickys gaff, the 2 ideas seem to be mutually exclusive.
    I would also like to bring into question why if Nicky is SUCH a busy, successful hairdresser, WHY DOESNT SHE HAVE HER OWN SALON??? Seems like an obvious question. Or at least rent a space in a salon, which would be a more appropriate environment to carry out her business. I’ve heard her say it’s because her ‘celeb clients’ don’t want to go to salons, they want privacy. Never heard such rubbish in my life. If all the A listers in Hollywood, NY, London etc manage it, I’m sure the Z listers she WORKED with could cope..seems they have, as now they all go to Toni & Guy in Sutton town centre. Well, I believe I know the reason. Back in ‘my day’ with Nicky, she only accepted CASH payments. She works out of the spare bedroom (and bathroom) in her apartment. The girl obviously likes to keep her profits up and her costs down. Wonder if HMRC know how many clients she sees each day???? No price lists (which is handy as yes, she always has charged different clients different prices, was £70-£90 for highlights + c/bd 3yrs ago, so she’s raised her prices by 30-50% in that time WOW..let’s hope our other bills don’t increase by that much). No appointment books anywhere. All cash..nice and traceless.
    All that aside, nobody really cares about as long as they come out with an amazing head of hair at the end. Unfortunately this is obviously not always the case. I live in Surton Coldfield and know many people that have tried her and said NEVER AGAIN.
    I know of so many colour disasters. She seems to be good at doing hair similar to hers (thick, long, coarse), but as for my straight, fine, silky hair, when she would insist on GHD curling it (hate that technique on my hair) and then pinning it up, I’d always end up with ringlets that an Irish dancer would envy. My cut, even though all I would have was a simple trim, would be so rushed, it was often uneven. My colour was always nice..however I’ve rarely had a bad colour in my life, so nothing special.
    What Nicky Lazou is special at, in fact a master of, isn’t hair. It’s SELF PROMOTION. If the hairdressing ever dries up, which with her marketing skills it never will, a career in PR really is her fallback. She has people going out of their way to pay a fortune to be treated like cattle lining up at the abattoir, for a ‘nice’ hair do, which Nicky will keenly take plenty of before and after photos of and then put a lovely filter on them both. Funny how all the BEFORE pics have that same brash yellow glow and all the AFTER pics are in a totally different creamy soft focus???!!! Again, 10/10 for the PR.
    And even after all that..she still never fails to surprise. Met a friend yesterday who told me about this blog, who has also stopped using Nicky, as get this, SHE IS NOW GETTING HER SISTER..WHO IS NOT A TRAINED HAIRDRESSER (unless you count a few hours watching over her sisters shoulder) TO COLOUR AND BLOWDRY THE CLIENTS HAIR!!! Doubt she is insured without a qualification. I believe it is only with regular clients that she had the cheek to do this with, cheek which Nicky has in bucket loads. New clients she likes to reel in with her typical spiel ‘We’re gonna make your hair look all Victoria Secret modelly. Really sexy pieces thats sooooo in fashion right now babe’ and then once she’s got you hooked she couldn’t care less. She pays extra special attention to her VIP clients (WAGs and Z list celebs) who don’t seem to use her anymore. I see Lucy Mecklenburgh and Danielle Lloyd etc have well and truely moved on. Wonder if they too got sick of her BS?..she does talk enough, I know many people who stopped using her despite the fact they were happy with their hair, as she passes around peoples business like a 5 year old playing pass the parcel.
    I have to disagree with Farrah about technique though. I follow balayage expert Guy Tang (who Nicky just tries to rip off) and he creates balayage using several techniques, depending on the client, one of which is by foiling.
    Again all that aside, her appalling aftercare to Farrah is beyond disgusting. I too work with customers and would never dream of treating a client in such a way. It is wholly unethical, rude and plain WRONG. However with her, it doesn’t surprise me in the least. Seems once she has her cash she couldn’t care less. Just thinks, NEXT!!!
    I’m all for working hard and being successful, good on you, but not out of conning innocent, trusting people. All she had to do in that situation was correct the colour. End of. Obviously some people have no morals or conscience.
    Apparently she’s moving out of her flat into a £2500 a month house now, so hopefully she can afford to install a backwash 🙂
    PS, if you live in the area and want gorgeous hair (balayage or highlights) AND a coffee AND a head massage, I now visit Legend in Wylde Green.

    1. AHHHHHH I’m so happy I’ve read this!!!

      All these foolish people who go to her, I was so estatic to go and see her a couple of months ago but I have NEVER been so upset after leaving her.

      I have never met someone who is so fake, leaving in a dream world… Who’s mind doesn’t take her beyond her money and the materialistic world!

      Thank you sooo much for the recommendation about Legends.

      What goes around will come around, I hope HMRC catch up with her one day.

      Lots of love, from someone who’s not afraid to say their experience too xxx

      1. Lmao!! 🙈🙈🙈 I’m so straight forward and to the point, people always comment on my bluntness!

        Thank you, I should start a blog 😂 but I CBA with all the web design etc 🙈🙈

        XXX

  19. Nicky is up her own arse! She thinks only about money! Very unprofessional as she can’t take it when people dislike like how she does there hair. For god sakes have u seen her YouTube videos about herself lmao! Up ur own arse love asking yourself questions haha… Wait were jealous of u or were haters right???

  20. Wow I can’t believe she treated you like that I really emphasthise with you and can imagine how angry you are and she had the cheek to not even offer you a refund!

  21. This is a lovely honest review and I do think it was totally disgusting how she treated you. I hope you have found somewhere better to get your hair done 🙂 followed your blog x

  22. Hey Farrah, So glad i came across your review. I am sorry to have read your other post about trolls but for what it’s worth I’m glad a blogger has given an honest review rather than bowing out under pressure.

    I asked for a price list from Nicky last month and on it, it said ballayage cost £150 -180. By the looks of it – that was not including a cut or blow dry, it also stipulated prices would only be confirmed on the day.

    Despite the excessive cost I was still considering it because I too believed the hype from the vloggers. But the worry of the hair not being what I wanted, especially for the extortionate price, made me hesitate and research – thankfully! I think I owe you a drink for saving me what could have been hundreds of pounds on a massive mistake. xx

  23. I just contacted Nicky about getting bayelage when she comes to Glasgow next week and i’m so glad i read this review. I was quoted £270 pounds for a cut and colour and blowdry. Insane! She definitely will not be getting my money!!

      1. I went to Nicky last year and was Sooo excited to finally get balayage on my blonde medium hair. I walked into her flat with my £150 and she ushered me into her spare room where she sat me down and asked what I wanted. I asked for my natural root colour on the top (my roots were showing and are mousy colour) and some flashes of blonde through the mid lengths and ends. She said that was fine and that my hair was quite brassy (which it was) so she would put some ashy colours through it which I protested as my skin is quite fair and REALLY DOES NOT suit ashy colours, she then opted for more natural colours instead. She painted the colour on and moved me to the sofa in the corner to wait, no drink offered just a pile of magazines to read from.
        She must have left me about an hour and a half before it seemed like she remembered I was there as she was doing many other people’s hair. She then asked her sister who I assume has NO hairdressing experience at all to put a toner through my hair and wash it out. So over the bath I knelt with water going in my eyes while the sister washed my hair and slapped a toner on it. Eventually I emerged with panda eyes from all the water running the mascara down my face and she sat me back down in the chair. I could tell STRAIGHT AWAY it was way too dark, the hair at the top was NO WHERE NEAR my root colour it was 2 shades from black and the ends looked no different. Again, her sister blowdried my hair and pinned it up in curls which was fine because I said I was going out the next day, when it was all up she could see the upset on my face as iy was SO dark, I asked her to put just a few blondes through it and she said she doesn’t usually do this without charging but she will in this case as it was so dark, so she did and dried and pinned it back up. I was still a bit unhappy because it was SO dark but I settled with it as she said it will wash out because my hair was so light before, so I begrudgingly gave her the £150 and off I went.

        I got home and slept on it, the next day my medium thickness hair was ringlets that would not go down no matter what I did so in the end I had to wash it and straighten it, THATS WHEN I FOUND WHAT SHE HAD DONE.

        I am in no way exaggerating when I say this, I had almost black thick 2 inch stripes from the tip to the midlengths of my hair that just cut straight off in a line, no fade, just a straight line. The ends were no blonder.

        I literally could have cried and text her straight away with a picture saying hpw unhappy I was with it, and I am usually not one to complain but I thought I’ve paid £150 for this so I need to complain. My boyfriend was more angry than I was that I had paid her all this money to do this to my hair.

        Her response???
        “Wear your hair curly, you won’t see it, it will fade after a few washes”

        I was gobsmacked, I like wearing my hair straight and wear it up for work but I couldn’t because there were big black stripes running through it, and that aside I had paid £150 for the pleasure of having the worst hair of my life. I washed my hair FIFTEEN times and it was still just as dark and just as vile.

        She said it takes more than one go to get it right but I feel like if you’re paying £150 you should at least be able to wear your hair straight without wanting to wear a hood (which Is all i wanted to do)

        She reluctantly had me back in to try and sort it out which meant another 40mile drive for me. When I got there she didn’t say sorry but just said she will still have to charge me for the correction, great aftercare.

        She attempted to correct it, I admit it was better than it was but this might have had something to do with the fact she had no one else in and was able to concentrate on what she was doing and this time put the toner in herself. She didn’t end up charging me for the correction which I appreciated but to be honest I couldn’t see how she could charge me again after what she did.

        I still have had to go to another salon twice to get bits corrected as it is still very patchy especially underneath.

        In my opinion she can be amazing I have seen her work but just be warned the before and after pictures arent always in one go. I got pulled in by the hype and got my fingers (and pockets) burnt and still to this day am scared about having anything drastic done to my hair.

        I am not saying she is not a good hairdresser as I can see she has worked wonders on people’s hair, however just do your research and think twice before you get sucked in like I did as I am now over £250 worse off from the corrections I have had to have.

  24. Wow. Wow is literally all I can say because thats how speechless this has left me! I am SO SO SO glad I came across this. I too viewed Kaushal’s video and was in awe of her amazing hair. This has totally saved me a tonne of money, time and energy. There is nothing more disgusting than people who don’t respect those that are essentially paying their bills and putting food on their tables, but it is something that I encounter far too often because so many think they are “business” people without any knowledge of what it takes to run a successful business. (Or in this case common sense and simple manners).

    To those that have been burned by this service I highly recommend you start calling trading standards. Sure this blog will stop a decent few from using this woman; (its a good thing her business is so internet focussed because a few clicks lands you here) BUT, to truly put an end to this you need to report her. Tax evasion is a serious offence, and it doesn’t take a genius to figure out that all this cash in hand, varying client prices and back door services may not be properly accounted for. If all those who commented here, also called in and reported her service then I am sure she will begin to receive some uncomfortable calls/visits and questions. Maybe then at the very least she wouldn’t be so blatant about her lack of care towards her customers.

  25. I’m another person that was seriously contemplating booking an appointment with her simply because of Kaushal but looking over Nicky’s Instagram again, every single client has curled hair. This so obviously softens the colour and makes it look more “flowy.” She obviously doesn’t straighten hair for a reason. Lame.

    She sounds utterly unprofessional. Having to wash your hair, head bent forwards in her bathtub… yeah something’s not kosher here… Can’t imagine her “celebrity clientele” being up for any of this.

    Anyway, good on you for writing an honest review, you’ve saved me a lot of time and money! Sorry about all the abuse you’re getting but read the positive Nicky comments on your post. Let’s be real, it’s probably Nicky herself. And for the ones that that aren’t Nicky… damn even Z Listers have rabid stans.

  26. Hi Farah, thank you for your honest review. I am booked in to see Nicky in a couple of weeks after seeing all her posts on IG. I am now sooo worried!! All i want is a cut and blow dry, i want someone who understands long hair and can put great layers but still keep the thickness. I don’t mind paying a high price however the service you have mentioned has now left me in serious doubt!!! Please can you tell me what kind of cut she gave you? Thank you once again

    1. Hello! I hope you are very well?

      Don’t worry, the cut she gave me was good, it was the colour, bad blow dry and overall experience (and lack of aftercare) which I found appalling.

      I have found an incredible hairdresser who knows exactly what to do with long, thick hair. Drop me an email if you would like her details.

      Otherwise, if you’re just after a cut then I wouldn’t worry at all, Nicky did actually do that very well.

      X

      1. hi farrah can you email me the hairdresser u found for colour.. i was thinking of going to james bushell for my balayage im from birmingham wanted someonr close as iv cancelled nicky i paid 140 first she now said 180-220 so cancelled..

      2. Is it possible I could have the details of the hairdresser? I was due to see Nicky but I don’t think I will after reading this!

      3. Hello, I think if you have a consultation booked with her and it won’t cost you anything, then maybe you should still go, hopefully she has sorted her customer service skills out.

        However, if you ping me an email, I can send you some other hairdressers details.
        X

  27. Who would use this lady….And as for kneeling over a bath! What I don’t understand is WHY all of her dissatisfied clients paid her! I certainly would have left my details, no way paid & left her to try & get the money from me. I would highly recommend GORA in Edgbaston. Loveliest man, scrupliestly clean. He is the best. I have been going to Gora for over 20 yrs & wouldn’t let anyone else cut my hair.

  28. So glad I came across this. I live in London and was prepared to travel all the way to Birmingham just to have a haircut as I too loved kaushals hair. Safe to say I will not be booking an appointment now. I don’t mind paying the money as long as I get what I was looking for. If anyone knows any hair stylist that can create balata get highlights I woy love to know.
    Meena

  29. I too went to Nicky. I do love my hair but for the price I paid,I didn’t like so many people being there at the same time because I felt like my hair was rushed near the end and also the colour was left on unnecessarily long . In that way I feel like it could just be about money for her because it really makes the clients feel like crap ! her prices are increasing to over 200pounds and that’s so ridiculous for each session !!! She should start thinking about the customers ! Also getting her niece and sister to wash hair or blow dry etc is not on! People pay to go to her …not her sister

    1. I went to get my hair coloured by Nicky a couple of months. I had to travel a couple of hours to get there.

      All I can say is that I was very disappointed with my hair. I showed her what sort of colour I wanted and obviously asked her to give her opinion being an ‘expert’. My hair ended up being dark so I couldn’t see the result but after a few washes I’ve got light bits in my hair which was nothing like what I wanted!

      Also there were so many other of her clients who she was attending to doing there hair colour also. It felt like she left my colour in longer than needed as she didn’t have the time. I found this unprofessional considering how much she charged me.

      I decided not to go back to her for obvious reasons despite Nicky saying I should visit her after 6 weeks or so when I should be able to get my desired colour etc.

      I wouldn’t recommend going to her unless she is able to dedicate all her time and effort to you only at the appointment and bit rushing around!

      1. I just had a horrible balayage experience in a posh Washington DC salon. I am so heartbroken at the results which look like typical brassy highlights, that I googled “balayage hype” and found your blog. I am relieved I am not the only one whose been made to feel like you should be grateful
        for being treated like you’re stupid. I think “balayage” is French for “sucker.” At least it’s just hair and will grow out. Until then, there are always hats.

      2. I just had a horrible balayage experience in a posh Washington DC salon. I am so heartbroken at the results which look like typical brassy highlights, that I googled “balayage hype” and found your blog. I am relieved I am not the only one whose been made to feel like you should be grateful
        for being treated like you’re stupid. I think “balayage” is French for “sucker.” At least it’s just hair and will grow out. Until then, there are always hats.

      3. Aww I am sorry about your experience. There are real balayage experts out there but unfortunately we ended up going to indviduals who hyped themselves up as experts. I’ve learned my lesson that’s for sure. Hope your hair has recovered.x

  30. Thank God I read this! Me and two of my friends were just about to book an appointment with her, one of my friends works in the entertainment industry aswell so it would have been a disaster if she’d have gone to Nicky and had that kind of experience! I cannot believe she just washes out the bleach and doesn’t apply shampoo and conditioner are you kidding me!?
    I’m definitely going to try the ‘Bleach’ salon in London, thanks for taking the time to write this x

    1. I sincerely hope she learned from what she did to me and has invested in a backwash and shampoo/conditioner since my experience. I will only ever go to a professional salon from now on, I’ll never take such a stupid risk again.x

  31. Hi Hun,

    I cannot believe I’ve only just seen this. What a joke! It’s disgusting you were treated this way. I go to Daniel Hershesons to get my hair coloured and cut. They do balayage and it’s fantastic, couldn’t be happier.

  32. I have been to Nicky, the experience was quite pleasant. I noticed my blonde was slightly green at the start. However that is clearly how she achieves the non brassy look. Luckily I was the only girl there as she had an cancelation. Overall I was happy with my hair, however around 6 weeks later colour faded leaving my hair very warm.

    She told me to book in within 6 weeks – I had to wait 10 as due to work commitments etc.

    I was all ready to go at the weekend to my appointment untill I received a message confirming my appointment etc. The message was not like the original I had – Now stating “these prices exclude VAT 20%”. I knew what that meant – so I asked to confirm. She was now charging an extra 20% than my original appointment.

    I messaged backed requesting to cancel my appointment as there was no way on earth I would be paying nearly £300 for my hair. I was so upset, two days prior to my appointment I was being told the prices had been changed. Which I found unprofessional – she clearly does not mind about losing “normal customers”. That’s the impression I got right from the start.

    I was told by one of the team members Nicky would confirm price on the day as regulars get charged less. I was not willing to take that risk.
    I received no apology for this message, no confirmation that I would in fact be charged my original price.

    I want everyone to be alert unless you have money to burn on your hair. Please be willing to pay a range of prices and she will charge you what she fancies on the day.

  33. Ive had my hair done by Nicky, Each time i asked for light balayage with a lot of lightening around the face. She dose not listen, Nicky just keeps arguing with you until you stop asking for what you want. My hair is very damaged from her leaving the bleach on too long as she had so many clients there. She now has a salon chair wash basin, but yes everything else was done by her sister and the quality of products used was nothing more than your standard high street shampoo. I paid a lot of money to have my hair balayaged, cut and blow dried but actually only spent 10 minutes with Ms Lazou slapping on bleach the same way/style for each customer.

    I tried leaving a polite comment on instgram before I went to ask her to put up some before and after photos with the same filter as its hard to see her work with the altered white balance/flash photos, but she deletes any non-praising comment.

    So I would advise people to read these comments carefully, they all echo a theme of:
    1. volatile pricing that changes last minute
    2. poor individual treatment – i.e. one size fits all.
    3. poor treatment of hair – no conditioning, leaving bleach on far to long ( mine was way over an hour)
    4. Only care for money – Nicky also dose not do receipt. Cash up front. I find the very worrying. All business interactions should provide a receipt upon request.

    I saw Nicky 3 times, please don’t fall for the trick when she says you need to come back every 6 weeks, and think that ‘oh maybe next time she’ll do it how I want’ she won’t, please don’t fall into a trap that I did 3 expensive times. Thats why I wanted to write this review, to stop others getting ripped off.

  34. I totally agree with you. I am so upset she charged me £284 today to dye the tips and do my roots. She barely cut my hair and only took away a few wisps of hair. My hair isn’t that long either. What a waste!!

  35. You guys are lucky, I was charged £368…… jaw dropped to the floor. Just dye, no haircut. Was expecting to pay about £150. I like my hair, but I would need a “second visit” to get the results I really want. Let’s hope it’s worth it.

    1. Don’t … that got me and after the second … she will say actually you need a 3rd to geth and maintain the look you want. she never dose the look you ask for so you have to keep going back. PLEASE trust me i did it 4 times, pretty much cam tout 4th one crying

  36. She’s now charging £560 starting price after insta fame. What a joke!!!! Anyone recommend any good Baylage for dark hair in Lodnon area???

  37. Great post. I was thinking of having my hair balayage by Nicky but after reading this post hell to the no lol. Thanks for your honest feedback it has been very helpful. Keep up the good work, we need more honest people like you 😀😀 xxxx

  38. OMG!!!!
    I have an appointment booked in to go and see her next week. I been waiting months for this appointment as I wanted my hair to look amazing for an upcoming event in a few weeks. I’m so so lucky I came across this blog. I definitely won’t be going!!!!
    I live 2 hours away from Birmingham and was going to make this trip with my two little kids and hubby. Check into a hotel for the weekend and go get my hair done. I’m shocked and gobsmacked to read all these messages and how sour each of your experiences have been.
    I really want to get a nice colour done preferably a balayage. Far rah could you recommend any other salon apart from Jack Howard.
    How was your experience at Jack Howard ?

    1. Hello, as well as comments, I still receive emails on a weekly basis from distraught clients. There are a number of amazing salons, bleach London, James bushell, parlour hair and puro in Birmingham. Miss lazou does not offer patch testing which is very dangerous in case you’re allergic to any of the chemicals. Stick to a professional salon. Good luck.

      1. Hi…I too wanted to share my experience with Nicky!…so I booked in with her since seeing images of her work online which looked really good….when I arrived and sat in the chair ready for my turn…I was rudely asked “what u do want”…no hello, how are you, how can I help etc. When I explained what I wanted and even showed images on my phone of her work…she seemed to get more and more agitated and you feel like she is barking at you. It got to the point where I said…well what do u suggest I have since you can’t do this or that…her reply “well you booked in now so you having it done”…at this early stage I was soo taken aback from her bad attitude…and in my head thinking why did I come!!! She did make it clear that I won’t achieve the desire colour in one go due to the previous dyes and colour of my hair…which I had no problem with and agreed with. My main issue is her attitude…maybe not to everyone but to some…is not very pleasant! She makes you feel like you can’t have your opinion and you had to do things her way! I thought when you go to get your hair done…it’s the customers choice in what you want…not what Nicky wants! I was charged just over £280 which included olaplex treatment…but my hair was still feeling rough and not dryed/styled to the standard of the price I paid! The colour was no different to what I get from a local salon I have been using for the past few years…which by the way I have reverted back to and got my hair colour exactly how I want it!! I feel gutted that a) I wasted so much money for my hair and it was not something I was entirely happy with…just making do and b) to experience Nicky’s bad attitude. Plus you do not have a clear price list/ no receipts and not able to pay via card! To sum up my experience was not good…I won’t be going back! However I do believe she is capable of good hair colour…as shown on her social media…I just think you have to be the chosen one to get the nice and special treatment!

  39. Thanks for the prompt response. Anyone tried Taylor Taylor London?
    I will contact jack Howard and see if I can squeeze in an appointment. X

  40. Hey everyone. I thought I might as well leave my experience too. I unfortunately booked Nicky. I had lovely ash blonde hair which needed only a root touch up (this is my usual request), I loved my ash blonde hair. Anyway when I went in – I told her I only wanted my roots done and an ash toner to which she convinced me to get balyage. Several times I told her I didn’t want that, it’s not me but she really did convince me id love it, I’d have dream hair and be an ‘ash queen’. I did notice she uses matrix products which can be purchased in salon services, please be assured she uses nothing special so don’t believe that you’ll be getting hair products no one else’s uses – MATRIX everything!! Anyway her sister washed and dried my hair..when I sat back down I could feel a lump in my throat when I saw it was dark brown…no blonde, no ash…BROWN. I felt physically sick. She told me it would lighten after a few washes which it didn’t..obviously. I was robbed £289 for a hair colour I DIDNT WANT. A month later I visited the rainbow room to have my blonde put back in which took another twice to get it back to how it was. Also – very important – Nicky is ALL about advertising…whilst I sat there in silence almost ready to cry (you could see this) she had her phone out taking videos, pleating my hair and putting filters on my photos for her Instagram, now ironic – her client (me) sat there upset while she promotes my hair on her social media. It was ALL for the money and advertising for Nicky and no duty of care for her clients. Never again. Avoid please girls!

  41. This is incredibly shocking it’s an awful lot of money I’ve had a really bad experience like yourself and I thing it’s a total rip off I understand your disappointment. I’m sharing the link to this review on her YouTube tutorials people need to be aware! I’ve seen kaushal beauty promoting her and thought it’s genuine because kaushals an amazing honest person but tbh I just think she wants people to know about her and get more money rolling in she clearly cba that’s so wrong!

  42. Well here’s another one to add to the long list of unhappy customers

    So I first had my hair done in March 2014 by Nicky I can honestly say I was very happy with both her attitude and results (couldnt fault her) but then it all went rapidly down hill I had an appointment booked in for november 2015 it was a very very differnt experience I arrived and there were 3girls in the main room and two more arrived who went in the front room I went to have the second treatment to ️perfect the first (ie make it lighter and ashier) I had the bleach put on and was sat for almost 2hrs with the bleach on my hair I was getting very very anxious as my hair was already very light and lifts super quick so I was aware this excessive amount of time was 100% going to leave me with damaged hair … I wasn’t wrong after finally having it all washed off my hair was so brittle it was breaking off and darker and khaki like in colour then her young niece who started blast drying my hair (yes that’s right I paid 100’s of pounds for a 13yr old to blast dry my hair) I then roughly had a curling wand run through my hair which was still damp so you can only imagine how that looked

    Anyway I paid (stupidly) and left (did I mention on arrival I booked in and paid a deposit for her to do my wedding hair) 😔 I felt I had made a error of bad judgement but hoped that now she wasn’t colouring it hopefully all would still be ok

    Fast forward to early January 2015 and nicky’s assistant contacted me to inform me Nicky only worked for. 7-11 when doing weddings , this was never mentioned and I explained that didn’t work for me as I am so hair obsessed I wouldn’t want to be ready that early as I wasn’t marrying till 1.30 … I didn’t hear back so I mesaged Nicky directly as still had her number from when I first went , and before she had a pa ,She said that her pa had confused me with another booking and I wasn’t to worry all would be fine

    Anyway over the course of the year I attempted to book in a trial for an upDo/done do as was unsure what I was after and I was quoted £40 … It became difficult to confirm a slot as I to run my own business when we finally settled on a date I then got quoted £250 and told she wouldnt cut or colour any extensions other than great lenghts , I explained yet again I think wires had been cross as I was just having a hair up/down trial ,bare in mind I was already paying £980 for bridal hair 😳

    Anyway after several Confusing messages I decided not to have a trial and just go for a a bouncy curly down do , how wrong could it really go I trusted in her ability I guess

    Fast forward to day of the wedding
    Nicky arrives at 9am when previously we had discussed 8am no apology was made she just said “took longer than I thought” but this point my hair was already half dried and starting to friz so was getting very irritated (as you can imagine) so I begin to have a conversation with her in regards to time and when the bridesmaids and I needed to be ready for (bridesmaids 12.30 myself 1pm) she informed me she would be long gone by then and that she would pin my hair and I would just need to unpin it , I battled back and forth with her for a good 15mins about not being happy about doing that and how could I possible just have wedding ready hair from just unpinning she explained that she had been doing weddings for 15yrs and I should trust her , this isn’t really about trust it’s about principal … If I am paying someone £980 I really feel like my hair should be completely finished before they leave my wedding venue 😦

    Any way after that conversation Nicky barely spoke she was snap chatting (my hair I believe) and not engaging in any type of conversation with us at all) it’s was so uncomfortable I was in tears in the other room
    When I came back in she suggested we put a shower cap on my pinned hair to stop the “damp air getting to it” now I am unsure about any of you but I have never heard of anyone pin curling their hair and the placeing a tight elasticated edged shower cap Over there hair which created wedding ready hair ? Surely this would flatten and create a line around the hair and not to mention ruin my make up leaving me with a make around my head? Wasn’t up for that at all … She continued to say “trust me trust me” and by this point I was so done with dealing with it I just wanted her to leave if I am honest … She tied a marks and Spencer bag around my head (just want you want when your photographer is taking getting ready snaps) took the remainder £830 and went off on her jolly way

    As soon as she left the bag was removed and we tried to make joke and light of a crazy situation , all the while the most important thing being my wedding so we toasted to the M&S hand made shower cap and continued on with the wedding shinanigans ❤️

    I then decided to message Nicky to explain I was a little unhappy about her late arrival and lack of understanding towards my situation on the wedding day (I had a few wedding family issues but nothing worth mentioning and nothing that made the bad experience and attitude she gave me acceptable)

    I explained that I didn’t think it was acceptable to charge someone £980 and leave them to finish there own hair and make them feel really uncomfortable for expressing what I felt was rightly placed anxiety

    Her response was what I expected .. Miss placed blame on me and my wedding and the rain (it didn’t rain on my wedding day it was dry as a bone) unsure what relevance that had to my upset but none the less , she did apologise for her lateness but then said BUT the bridesmaids weren’t ready any way? No but I was and I was who you were starting with so not really valid , since this she has blocked me from messaging her and on Instagram and posted quotes like “people shouldn’t put hate on others with out sorting out there own lives” now I am not a hater I am merely a upset bride who felt it was unreasonable to pay someone the best part of a £1000 and expect them to finish there own hair

    It seems a shame that she has got so popular she has not time to get to know a clients personally … If I honest if I was earning £1000 for less than 3hrs work I would make that client my number one priority and make her feel beyond ️amazing instead I felt like she couldn’t wait to leave and I was a thorn in her side when she could be earning triple that colouring 10 girls hair at a time … If she didnt want to do my hair or felt I wasn’t in a position to help her climb the social
    Ladder a little more I would rather she had refused my booking … I am left feeling very upset and am incredibly shocked that not only does she treat people this way but she thinks it’s ok to BLOCK you if you say anything other than positive comment

    In hindsight and in ready this blog and all your comments it’s seems my choice of hairdresser may have not been the best but we live and learn

    Crazy world

  43. Hi Farah,

    Thanks so much for sharing your experience. Iv too had a similar experience, although I had to wash my own hair and was strictly advised to ensure that I didn’t get any water outside of the bath. Nevertheless, the results I had, I was happy with at the time. It cost me £150.

    I decided a year later that I wanted to get my hair done again and didn’t really look around booked with Nicky. This time around, prices are sky high, £280 to be precise, hair cut was awful and uneven, and colour is horrible. I have had to have to my hair cut and corrected by someone else. Unless you’re someone who can help promote her, I doubt you will get the care and attention that is required to achieve the results we individually want.

    I just wanted to commend you on actually speaking out. I was quiet about it and in all honesty, the cost doesn’t outweigh the end result.

  44. HI Farrah!

    I stumbled across your little corner of the net while researching somewhere to get my balayage topped up, and can completely relate to your disappointment after an absolute NIGHTMARE experience I had in Auckland, NZ a few months ago.

    I paid £150 for balayage from a salon I believed to be reputable, and ended up with my healthy dark brown hair BLEACHED, in one giant block, from one inch from the root, to the tip, BRIGHT YELLOW. Like, the whole of my head. Despite the salon claiming on their website they did balayage, and me showing them a photo of what I wanted that was taken FROM their website on the ‘Balayage’ page, they foiled it with bleach for about two hours. All in all, I was in the salon for 10 hours that day (until midnight) while the manager tried to put it right, and I left a nervous, tearful wreck with blonde streaks that touched my scalp. Honestly, it was like 50-yr old mum hair.

    I ended up getting my money back, because I sent them an email the next day threatening to write a review similar to this one on my blog (www.thewanderlist.net) if they didn’t refund me. You know what they did? They threatened to take me to court for making threatening/derogoratory comments. But I still got my money back 🙂

    There are so many delusional hairdressers out there who are their own biggest fans. It needs to somehow be regulated! If something is clearly not what the customer wanted, then a refund should be given and that’s that. Big respect to you for voicing your discontent.

    x

  45. I visited Nicky lazy as if like to call her last week sometime!! And I have to say she was absolutely dreadful my hair has a green tinge not talented at all it’s all filters that shes using on the pictures as I looked after at a before and after and it didn’t look at all like that!!! Nicky won’t allow you to tell her what you want she tells you!! Everyone’s hair is done the same! She was the most arrogant self obsessed person I’ve ever come across!! Ohh and the in depth consultation you get at the begging doesn’t include the price and if you ask which I did she said it depends on what I have to do, when she knows full well she only does one thing she bleechs the hair to its Max and then puts a vile toner on it all over this process was done 6 times whilst I was there every girl had exactly the same! Also after you’ve had the crap colour she curls your hair and then cuts it ermmmm pretty sure it should be cut when it’s straight so she can make sure it’s even!! The hair is curled to hide the colour honestly do not believe the hype!!! They are so rude they speak in Greek to each other when discussing other clients hair!! Also let me get to the price wait for it…….. £320 a massive £80 over what the original quote says!! She is a rip off girls save your money and do not waste your money or time!!!

  46. Wow I just saved myself ££££ and a trip, really really glad I came across your blog, how i insanely was looking to book in with this lady flipping heck I’m so glad I saved myself from the disappoint i potentially could have faced!

  47. The fact is I emailed the other day and nicky now charges £480!! For her services. .. Sorry but no hairdresser is worth that much

  48. Hey Farrah

    I too am searching for a great balyage.
    I had my hair done too but shortly dyed it back to black as didn’t feel comfortable with the results I had.

    I was wondering if you went to puro and how you got on?

    Have you achieved the colour you wanted?

    Hope to hear back from you

    Jo X

      1. Hi Farah
        Can’t believe this its a disgrace
        I went to Catherine Bowden who is also on Instagram
        She does her own Hollywood colour blend
        Very professional and good at what she does.
        she based in Manchester.

      1. Hey thank you for the recommendations Both 😘I will have a look. I do really like the look of jack Howard iv not had my consultation yet so let me know how you get on on Tuesday at Bevasconcelos xx

  49. Hi. I went to Nicky last year in November. Whilst I am pleased with her work I do feel she really does overcharge, especially as there were so many people there and I ended up being there for hours and was hardly given any attention. Also it is not a salon environment for such a price.

    She tried to sell me the shampoos and Olaplex for such an inflated price! On Amazon Olaplex is about £10-15 cheaper. The shampoos on the internet are half the price.

    When her sister was washing my hair they had a big conversation in Greek and I thought they were talking about me!

    She rough dried my hair and then curled it with GHDs. It was not done very well as the hair was not pulled hard enough and my roots ended up thick and frizzy.

    I want to try Bleach salon as I do want to go lighter. Has anyone tried it?

  50. Hi Farrah, I cannot tell you how great full I am that you posted this. I was planning on going to Nicky’s Salon as I’d seen how she had done Kaushal’s and many others’ hair and thought it looked amazing. Clearly it’s not worth it. I’m only 17 and earn very little money as I’m at college, therefore spending that amount of money on the experience I probably would have got would have been awful! I’m glad I didn’t make the journey to hers, I live in Essex so it’s a long way for me, especially as I don’t drive. So once again, thank you so much, you’ve saved me a lot of grief.

    Sha x

    1. I’ve just read nickys Facebook reply to all the bad reviews! Can I just say firstly you can’t seek legal advice for people’s opinion they are intitleted too! Also we don’t guess or presume the prices your PA sends them through in a very confusing way so they don’t include VAT a little tip include the VAT in the quote and even with the VAT we are told it will be a maximum of £270 and the you charge £320-£350 not acceptable you make your prices up on the spot! And your not even that good!! A salon which you aren’t wouldn’t even charge those prices!! And you don’t have a warm and welcoming attitude at all!’ Girls also her fav quote you won’t get your dream hair today!!!!! even tho I’m charging you £350 you’ll have to have 2-3 attempts WHY is that Nicky so you can make £1000 before getting the hair we want!! Also you only use bleech and matrix products nothing special or different from a lot of places!! And her merchants such as shampoo conditioner olaplex are double of what you can get them for yourself!! So in all a complete rip off!! Your also sooooo annoying not a very nice lady at all!! Sort your attitude out and your vlogs are cringe aswell you think your a celeb!! Anyone notice how no actual celebs go to her anymore got bored of your crap and nonsense talk about money and YOU!! Aren’t you like 35 grow up!!

  51. Hi.

    I had a my hair done by Nicky last month and I have to agree on a few points!

    When I arrived I was taken downstairs to her home salon by a young girl who was lovely and friendly, and was asked to sit in the salon chair.

    Nicky who was standing next to me doing another girls hair didn’t even say hello. When she finished 20 mins later, she came over and asked what I wanted. I told her I wanted to get rid of the orange tones in my hair. She said “have you got a pic”, I said no. She was like “well you need to show me a pic.” Nobody even mentioned this when I booked my appointment.

    She didn’t even introduce herself or ask my name! And let referring to me as “hon” throughout my whole appointment!

    Now moving on to her doing my hair…

    She was too busy paying attention to her other clients. Who had both already been to Nicky before, (they told me). She spent 20 mins putting in the balayage into my hair and speaking to other people, hardly asking me any questions. And when she did she wasn’t really interested in the answer. She was too busy telling eveyone where she will be flying to over the next few months and how she should “get a free seat on the plane”! After this I was waiting around for around an hour which was fine. Then her sister washed and conditioned my hair and added Olaplex. Nicky kept coming in and talking to her in Greek which made me feel super uncomfortable!

    After my hair was washed, her sister (who was actually nice) blow dried my hair. Then Nicky curled my hair and then get this… Cut it after it was curled! Then she was so insistent that I need to go back in 6 week to have my colour done again (as it takes a few times to get it looking amazing, which is fine, I knew that anyway).

    Yes my hair looked nice but spending around 30 minutes altogether with Nicky (even though she hardly paid me any attention). For £270 it’s was not worth it! Especially since my hair is so thin and fine!

    When I booked the appointment, the message said that Nicky only accepts cash. So I brought cash with me, and when I paid, Nickys sister was like “oh you can also do a bank transfer. Loads of girls do that.” Then why not mention in in the message when I booked?!

    I won’t be going back to Nicky again, in fact I wouldn’t recommend her. She is self-obsessed materialistic person, you can see that in her Snapchats (which I have deleted her now). And only cares about money.

    This woman is making around £3000 cash a day. (Based on her Snapchatting that she had 11 clients in one day). I wonder how much of this is declared to the tax man. I’m sure they will be paying her a visit soon! ;-D

    Conclusion: Don’t waste your money! She will make you feel uncomfortable and like crap. She treats each client differently. I hope she reads this and takes this all on board and changes her attitude.

  52. Nicky Nicky Nicky you eventually won’t have any clients returning to you!! You really do need to sort your customer service out! Your borderline vile so self obsessed! Me me me!! And onto the hair yea it looks good for about a week but fades very brassy and red and you do use filters as someone who’s had her hair done my after pic which you posted on Instagram did not look like that so you must put filters on! What are you going to do when balayage isn’t a trend anymore because all you offer! I’ve been having my hair done for 10 years and you are actually the worst person I’ve been too would not return to you and would not recommend you to anyone! Unless your a blogger don’t expect anything remarkable and please stop refuring to yourself as a hair magician it doesn’t do you are not a hair magician! You also need to stop letting your sister do hair aswell people aren’t paying £350 for your sister to do it we know nothing about her people are paying to have you do it!’ Well atleast once anyway! Girls please don’t be fooled by all her crap on Twitter Instagram and Facebook you will not get that hair nor will it look like that

  53. Wish I’d found this post prior to visiting Nicky!! Unfortunately nearly everything Farrah says is TRUE!!
    Nicky is very rude and more interested in getting the hair right for those who are obviously regular customers and/ or friends. I paid £300 for hair that wasn’t very different in colour to what I started off with and certainly not like the picture I showed her! Also even though she used olaplex my hair feels really dry and damaged now.
    Save your money and go to a reputable salon for £300 they will get you a colour you are happy with and not tell you to come back and pay again for a colour that may or may not match the colour you want.
    I would have been happy to return regularly if I would have got a colour that was close to what I wanted. I was not even offered to return for Nicky to change it. Was told the same story every new customer was told that everyone’s hair is different and she can’t guarantee results!
    Certainly will never return! Another customer lost!

  54. First time and last time visiting Nicky! Really wish I’d read this blog before visiting! I’ve never been treated so badly by someone such a rude person and a horrible attitude! I’ve never been to a hairdresser that tells you how your having your hair and doesn’t ask! She says to bring photos but then almost snears at the photo and tells you that you won’t be able to have that hair she has the colour pre mixed which shows she does do everyone’s hair the same!! And I’m not sure if she does even put olaplex in because my hair is absolutely ruined from one visit!! I was not impressed at all!! I found Nicky really cringe aswell and so obsessed with herself!!

  55. So where to begin!!! After seeing the pics on Instagram I was so excited to visit Nicky but that was crushed as soon as I got there!! Trust me when I say Nicky is one of the most self obsessed rude arrogant people I’ve ever meet!! Kept calling me Hun Sooo annoying!! So onto hair!! The bleech was already done and waiting on the trolley so I would pay for olaplex because it’s prob already mixed in anyway!! Slapped on my hair took about 10 mins was told to sit on sofa no drink offered or any conversation!! Then her sister washed colour out and put a toner on!! Oh and girls (Nicky and sister)just so you know I speak Greek fluently so I know everything you said!’ They do this talk in Greek so you don’t understand what there saying! Rudee!! Nothing special or outstanding about the results has a green tinge and notices the pic of my hair wasn’t uploaded on her Instagram!! Think she does about 10 girls a day atleast what 2-3 pics get uploaded and there edited! Also notices if anyone comments anything about how many sittings this colour took she won’t reply but of someone comments on her apperiance she replys thanks Hun!! GIRL YOU AINT PRETTY TRUST ME!! all negative comments are removed I know because I put one!! I feel so strongly that people really need to avoid this hair dresser my hair is ruined had to go somewhere else to get it corrected, even they commented what a mess it was!! Please please do yourself a Favour and don’t put yourself through this she is a completed scammer and deals only with cash what business does that!! Also gets you to sign a declaration form which she try’s to rush you to sign so you don’t read it!! It states no refunds and that you prob won’t achieve the hair you want in one sitting she recommends 3 so £900!!’ It’s not so much that the look isn’t achieved straight away its the way her images on Instagram make out you can and the fact she massively overcharges!!’ Nicky Lazou will soon have no business in my opinion

  56. Such a disgusting person and experience..
    From the moment i entered her attitude was apauling, she asked me to bring pictures of what i want and then refused to even look at them and said it was impossible to achieve that colour due to the length of my hair, being a hairdresser i know for a fact that the
    length of your hair does not affect the colour. She was persistantly being cocky and rude and added extra charges because of the length of my hair and said she was adding olaplex, her price charts are completely unreliable. (Over rated) she is such a rude and arrogant person made me feel very uncomfortable. She quoted me £320 for a colour that i did not want including extra charges.. She gave me an example of what the balayage would look like on the customer next to me whos hair was apauling almost green looking and was also paying over £300. I travelled 30 miles to her and the Customer service was absolutely hurrendous! She kept telling me my hair was extremely long and heavy made me feel very intermidared like that was something wrong? Kept saying are you even digesting the information i am giving you.. Ive never come across such a rude person.. I did not expect this.. Wasted my time completely.. She said do not expect any results.. Why would i pay over £300 for something that will not have any results.. The minute i walked in their was a cold feeling, did not feel welcomed at all! Its like she did not want to do my hair.. Kept saying its extremely long its extremely heavy.. Not worth the time and journey at all!

  57. Omg I can’t believe I didn’t read these views beforehand, I believed the hype
    I had light golden brown hair and wanted balyage so I asked for lighter hair ash brown blonde hair, I went in all the way from London thinking she would give me gorgeous hair. First impressions weren’t great there were around 6 other girls there ..she spent 5mins putting the highlights in and told me this was the first part..anyway after waiting for around 30 mins she asked her sisters daughter to wash and put the toner in ( daughter was around 16 BTW clearly not a trained hairdresser …anyway they put the toner on and made me wait another 40mins …washed again
    Honestly when i looked in the mirror I was horrified..my hair was black she could tell by my facial expressions how upset I was she told me coz I went for ash brown my hair went darker but promised me that after a few washes I would be able to see the beautiful brown highlights
    A few weeks later my hair is still jet black
    People have asked what I have had done and that why have I dyed my hair jet black
    Honestly I’m so upset and horrified at the whole experience..she charged me £300
    I went to a salon in knights bridge and they charged around£160 for a beautiful job
    I will be reporting her to trading standards
    It was my own fault for believing her lies
    And not fully researching before I went in. I believe she can achieve the results however will only do this for well known bloggers etc to promote herself.
    Girls please please don’t be gullible and believe the hype..she will tell you this can’t be achieved in one go however you will need to come back 2nd or 3rd time which is around £900 pounds in total.
    Please you are better of going to other salons and professional ones. She does no patch test incase you have a allergy.

    1. Where did you go in Knightsbridge to get your hair done? I am looking for a trustworthy place I can go to that will not ruin my hair?
      Thanks x

  58. WORST EXPERIENCE EVER!! DO NOT VISIT HER SHE IS A CON!!! I’m horrified with what she has done to my hair! This silly woman is so fake and unprofessional. She turned my hair so rough from bleaching it. She took 3 hours to put a few highlights in my hair and she is known for balyage and then dyed a colour over the top, made me wait ages whilst her crazy dogs were running around. She doesn’t listen babe keeps saying no but babe when you wash it I promise you it will go lighter repeated the same thing to every client! My biggest regret paying her £300 cash for ruining my hair! She is a big con everyone and PLEASE DO NOT WASTE YOUR MONEY! She didn’t even cut my hair don’t know what she did to my beautiful hair I’m so unhappy! Wish I read this before. Her family work for her who are unprofessional, they are all so robotic in there speech and know what they are saying if a client is unhappy and they straighten then curl your hair when any normal hairdresser would blow dry it beautifully either straight or curly! Don’t believe her hype ! FAKE

  59. Wow girls ..it’s true what they say don’t believe what you see on instagram. I have been following Nicky for a while now and me and a few friends were thinking of getting our hair done in August and booking Nicky, looks like I wont be going there and neither will my friends. Thanks Farah for your honest review, you really are helping us girls out there and helping us to save £. We have now booked an appointment with Puro and will be going there instead in August.

  60. I wish I would have read this before going to Nicky!!! What terrible customer service and rude person! Kept me waiting outside her house for 30mins !! Once the door was opened I had no apology and told “well you are early” I walked out in the end and on my way out she shouted “so glad I’m not doing your hair”. Ladies honestly avoid her. She thinks she is miles better than everyone else and you don’t get that ‘salon experience’ that you should for the money you are paying! Make sure you do your research. I wish I did!

  61. Wow! Have to say this is the WORST ‘hairdresser’ out there. Please girls don’t believe the hype she posts on her Instagram and snapchat, this lady is the rudest most self absorbed person I have ever come across. She tells YOU what she will do with you hair. Dont show a photo of what you want to achieve, she will look at you and laugh and say it’s not possible. (I thought you were a hair magaician? And the best at balayage?) really disappointed as pictures looked so great on Instagram, clearly was just filters used! I went to Nicky in May this year and honestly is the worst my hair has looked and felt. I asked for natural balayage I got after the first wash ginger yellow stripes! Nicky pays no attention to her clients. She is more interested in her own reflection in the mirror or clients that are bloggers etc that she think might bring her more business! Paying £300 I expected to be treated like a celeb! What i got was 5 mins of her time, slapping on the bleach like it was an inconvenience and her telling me how fantastic she was! Ugh

  62. DO NOT VISIT THIS LADY!!! So self obsessed horrible horrible horrible and quite frankly rubbish at hair!! I can’t help but laugh at your Instagram now trust me you will not get the hair she portrays on Instagram!! Also she will do ash on everyone and does not suit everyone she makes it green!!! I have now stopped following Nicky as she’s beyond cringe and so obsessed with her apperiece God knows why obviously has a magic mirror!!

  63. This woman seems to be upsetting a lot of customers lately! I’m yet another to complain about her attitude! Not a very nice person at all. She bloody loves herself! To the point where it makes you feel uncomfortable. Disappointing really as I follow Nicky on her Instagram, Facebook and snapchat and all the photos and videos you see of her work look amazing. Trust me it’s all a con! She does everyone’s hair the same, she will not customize for you as she simply cannot be bothered. All she is interested in is money and her own appearance. Sadly my hair looked green once I got home and looked at my hair in the natural light in my mirror. So upset that I paid £300 cash for this! I hope people who are thinking of going to her read reviews first unlike I did. I was blinded by how amazing her Instagram looks but it’s clearly all filters and good lighting. What makes it worst is that she is such a awful person. Also if your unhappy with the way your hair has turned out, don’t expect to go back and her redo it for you. The response you get is ‘you are more than welcome to try another salon’ Nicky a word of advice. If all your going to do while your customers are there is stare at yourself in the mirror pouting etc, take a look deeper inside and sort out your disgusting personality it’s shining through! So self absorbed!

  64. What I think Nicky needs to do is learn that part of her job includes after care and this includes corrections on hair when/if people don’t like there hair!!! We are paying a lot of money for you to do our hair and just like any other salon or mobile hairdresser would do you must be willing and prepared for putting things right with hair! I would avoid this lady at all costs absolute con artist I have contacted trading standards about her now and waiting to hear back from them!! Can’t emphasise enough how vile she is aswell such an arrogant and egotistical woman. Nothing likeable about her!! Save your money we trust me you will not get the hair you want you’ll get trashy green hair that will look more and more streaky and brassy the more it’s washed!! AVOID

  65. Do you love it babe it’s so sexy can I post everything on snap chat but tell you what to say!! Points camera in your face soooo do you love it babe!!! Is it better then You expected!! Shall I be honest Nicky you absolute scam no I HATE it it’s green and how you curl it is awful I wanted it straight so I could see the colour but you’ve curled it to hide it!! And what’s that about cutting it when it’s curled, she wants to get that curl in it asap so you don’t see the colour properly!!! I have warned so many people to avoid and heard so many people in salons going in for corrections from the colour she has done even her friends don’t go to her they go elsewhere now!!!

  66. WOW!!!! WHY DID I NOT READ THIS FARAH!!!!! LOOKS LIKE NICKY HAS ANNOYED EVERYONE ELSE AS WELL. I am so upset with this goofy women. Firstly she claims she is working like a top boss yet she emails back herself and makes it look like she has a PA. I waited 20 mins outside her house whilst another stupid little girl came to open the gate which she couldn’t do, i wish i just drove straight through the wooden fence now thats how angry i am. THIS WOMAN RUINED MY HAIR!!!!!! She has no knowledge, very unprofessional speaking Greek to her cousins and sisters who seem to ruin peoples hair alongside her. I wish i didn’t pay her £300 at the door i wish i refused. Well Nicky if your reading this your hype will die down soon when all of your “Clients” leave you with 0 business. Your so rude and stuck up, and your fake laugh and “Babe” when i was trying to tell you something. Your a fake don’t claim your an expert in Balyage when your expertise is actually lying and conning innocent people who just want there hair done. I Wish you ruin your career because you ruined all these peoples and my hair, you charged me £300 to twist my hair in to curls and cut like 0.0001inches of my hair. Please sort your own blonde dried hair out alongside your families, and maybe with all that money you are ripping people off , get YOUR HAIR PROFESSIONALLY done and stop using OUR money to live a what you think is a lavish (CHAVY ) lifestyle and chavy holidays and get a life! Well i will be reporting you, hope you’ve been paying your taxes!

  67. Omg so many comments …why why why did I not read them, ladies I got my hair done by nicky paid around £300 and my hair is ruined! PLEASE AVOID HER AT ALL COSTS…SHE WILL RIP YOU OFF BELIEVE ALL THE COMMENTS

    I HAVE REPORTED HER TO TRADING STANDARDS..
    My hair is nothing like I requested.

  68. absolutely agree with all of the above ! She’s a prick ! Chatting Greek to her sister OBVIOUSLY about me! I said my hair was too light and she was in a mood. Fuck off mate, it’s NOTHING like the picture I showed u! Report her because she’s definitely not paying her taxes !!!

    1. I had the same experience, I don’t think I’ve ever met anyone who talks about them selves so much. She kept telling me how everyone is so jealous of her because she is so wealthy and successful and of course because of her good looks. i took it because I thought if she does a good job of my hair does it matter, but it was atrocious and I payed a large sum for the privilege. Do you ever wish you could pull someone aside and say stop embarrassing yourself, when I spend an extortionate amount of money on my hair I want the experience to be about me not you. I looked at her on Instagram and she looks nothing like it in real life anyway, supermodel on photos ugly featured and bad skin in reality. Her work is just a product of good social media because what she portrays is definitely not what you get in reality. She actually told me I was lucky to have her do my hair and I could feel my self burning up in the seat. She also told me that most of her work was in Mayfair and I just thought why then am I kneeling over a dirty bath in a scruffy bathroom with old towels if you are this super amazing stylist. Basically it really is all hype, she’s is nothing more than a common thief

  69. This woman is so self obsessed, it’s ugly. Her Snapchats are so cringey, she keeps company with equally self obsessed people who just pout and gaze at themselves on camera. I had my hair done by Nicky a month ago, I had such high hopes as I thought she would be an enthusiastic hairdresser who loves her job, however the only thing she was enthusiastic about was herself and how much money she could get out of me, trying to sell a small pot of Olaplex to me for £30 and charging me £300 for shit, standard hair. She is a one trick pony and all her hair styles/colours are identical, she only knows how to slap bleach in hair and then hide the shoddy work with a toner (which she asks her sister to put on, and talks about this in Greek) and then curls it with straightners. What made me chuckle is that she constantly talks about positivity yet she is the most negative and toxic person I have ever come across. Stear clear girls!

  70. She also gets her family to send her texts saying how much they love their hair and how they’ve come from all the way from Switzerland and travelled thousands of miles for her…NO this is your family Nicky not clients from afar!! Anyone can make up texts and send them claiming to be someone else. She’s a fraud! Reporting her to trading standards is the best thing anyone could do. She also ruined my hair…used all Matrix and had already planned to do my hair the way wanted not how I wanted. I sat there almost in tears while she had the camera in my face and around my head for Instagram, snap chat etc she promoted MY hair that HATED!! It was awful…when you see those texts from ‘clients’ thanking her for doing their hair – just know this is someone from Nicky’s family sending them. Con con con!!! Scammer.

  71. Girls I know this girl…and I know she gets her family to write reviews and send texts !! So is a con artist. I have heard from many girls who have had their hair ruined by this lady. Please stay away. What she shows on social media is not real. In fact she does exactly the same on all clients. Slaps on bleach then tones it down. She works with her sister and niece who are untrained hairdressers. Please avoid at all costs, save your money and go elsewhere.

  72. I had my hair done by her a couple of months ago and did not intend to leave a review because I liked my hair but hated the experience which I will explain..

    With regards to my hair, I did genuinely really like it but unfortunately Nicky needs to realise that if she is charging £300 then she needs to have impeccable customer service and a proper hair cut and blow dry to go with that ‘balayage’.

    In terms of service, I found her to be quite transparent and clearly fake. She seemed prickly discussing the bad reviews she has had and said it was because she is all about ‘positive vibes’. I think if you are going to provide a service to the general public then you should be prepared to take negative feedback and use it to improve your ‘service’. It’s not always going to be roses and rainbows.

    I have had many compliments on my hair but unfortunately for £300 and half a day of feeling quite intimidated by Nicky and her sharp tongue, I don’t think I will be returning. In fact, I think I would prefer to pay Stevie Wonder £300 to dye my hair than to ever step foot in that woman’s house again.

  73. I have only bad things to say about this lady and her work horrendous service blah hair and a vile creature! If you want someone to be a complete knob to you and have a head so big don’t know how she gets through the door then Nicky is your girl!! Wouldn’t
    Go back to her if she paid me!! Officially worst my hair has ever looked and
    £320 later no thanks!! You have the most incorrect manor only know babe Hun me me me I’m so healthy I’m so fit I’m the hair magician oh piss off will you!! Complete scam artist and it will be broadcast on social media soon as someone is coming and secretly recording you and your service as it is appalling so good luck you fake cow!! Uses bloggers and celebs to promote her work but still charges them for the pleasure

  74. Well unfortunatly i find myself too writing a review. If you want anything beyond an ash balayage then dont go to nicky she wont do it. Putting that aside i paid for olaplex all 3 times i went to her (hoping to get lighter but it never happened.. dark base virtually black everytime) anyway i discovered i never had olaplex put in by nicky. All those 3 times i took her word for it that it was being used. My hair did feel rough after she did it but i put that down to bleach. Anyway i went to a new hairdresser to get lighter and after having olaplex i now know olaplex was never used my nicky. My hair was so soft after a full head of dye and bleach to go lighter. I sat there with treatment on. Unlike the process with nicky.I felt conned by nicky, why after charging all that money and she gets loads of clients why cheat on something like olaplex. My view of her changed. Just be aware girls do not expect get sucked in i was fooled makesure your not.

  75. I always thought there was something fishy about her. When I asked for prices over text she said she will call me tell me. I don’t understand why there isn’t a clear price list range written down.

    Those who’ve encountered problems should ring and report to trading standards and HMRC tax avoidance

  76. The things she has wrote on Snapchat tonight regarding a client who made a complaint are absolutely vile. Just shows you what a nasty piece of work she is. Funny thing about it is she claims “there is nothing more amazing about a woman than class and elegance” pity she doesn’t live by her own mantra because she has absolutely no class whatsoever to write what she has about the clients personal life. It’s funny that everyone who makes a complaint does it because they are jealous of her.

    1. What did she even write? I saw something and realised it was targeted towards a client but it made no sense and I didn’t think she would be so unclassy..?

      1. Calling her a rat – making reference that she was a single mother and “stole” a married man, completely unecessary, disgusting behaviour all because the lady said her hair was ruined and not anything like she asked for. She has absolutely no customer service skills, just wants your money and isn’t interested in fixing the matter will just slate you all over social media.

  77. Adam Smith at Cobella AKQA in Kensington does beautiful balayage. It looks lovely when he’s just done it& he does it so it looks really good growing out too.

  78. Girls I have had my hair ruined by this lady
    Please avoid at all costs, I really hope someone publishes on social media to show her true colours, she is a horrible horrible little lady. She slapped on bleach and then coloured my hair black you could hardly see my balayage! And then when I commented on her Instagram about the service she instantly removed my comment and blocked me. If she carries on like this she will be left with no business soon. I have spoken to many girls who have had the same experience. PLEASE DO NOT WASTE 300 POUNDS SHE IS A SCAM ARTIST !

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